Like many of you, our teams across the country have been working in unprecedented circumstances to both help protect the safety of our employees and customers and to provide our customers with the 24/7 professional monitoring and critical service they need to help stay protected during this challenging time. We have achieved significant progress in implementing safeguards, policies and practices to achieve our goals of team member safety and customer support. And, while we still have work to do, there’s a lot we can share to give our customers peace of mind that ADT and Armor Home Services is dedicated to keeping our customers protected. For us, that starts with helping our employees stay safe. 

Promoting Supportive Work Environments for Team Members

This week, Armor Home Services instituted policies and practices to support our team members in this challenging time. These policies have already gone into effect and provide relief due to missed work and concerns about team member wellbeing. Here are the steps we’re taking:

1. We have implemented flexibility in our attendance policy that encourages employees who feel ill or who need to care for at-home children to stay home. 
2. We are working to acquire additional cleaning, sanitation and protective tools for employees to help reduce the risk of disease transmission among employees and the public. 
3. We are regularly communicating with and providing benefits information to our employees through the most accessible channels and keeping information up to date.

Protecting Our Customers and Communities

Our commitment to helping keep our customers and communities safe means we sometimes need to interact with you in person in order to repair and install home security and life safety systems. ADT is also the security, fire protection and life safety provider for essential businesses and facilities in your communities, like hospitals, distribution centers, grocery stores and

restaurants. In order to continue providing safety and peace of mind to our customers, we are taking these measures:

1. We are working to acquire and equip our customer-facing employees with additional cleaning, sanitation and protective tools to help protect them and our customers.
2. Any customer who feels uncomfortable receiving Armor Home Services personnel in their homes may reschedule their appointments.
3. Armor Home Services team members who are servicing customers in the field are helping to protect families and businesses nationwide. Ensuring families and businesses have a sense of security and peace of mind during this time helps our communities beyond saving lives.

Continuing to Provide Protection When It Matters Most

COVID-19 has dramatically changed the way many businesses operate. ADT has taken swift and proactive steps to ensure that they can continue to provide 24/7 professional security, fire and life safety monitoring and service to customers. ADT utilizes a network of nine owned and operated monitoring centers, geographically distributed throughout the United States, which provide backup services for critical functions, like customer care and professional monitoring. This feature of our network gives us strength in times like these, but there is more we’re doing to help safeguard against possible interruptions. 

1. ADT has successfully tested their ability to equip ADT monitoring professionals with company-secured hardware and the capability to respond to alarms while working remotely if this becomes necessary in a severe situation. This ensures our customers will always have a response to any emergency if it arises. 
2. We have stocked all Armor Home Services locations with equipment to continue servicing our customers and their ADT home and business systems.

Providing Peace of Mind, In Good Times and Bad

Our team members are standing ready to fulfill our mission to protect and connect people with the things they love most. We will continue to help secure and serve our customers, including the medical professionals, first responders and public-sector workers bringing the resources of our government to bear in this time of critical need. Thank you for trusting ADT and Armor Home Services to help keep you protected!